The Grantage Hotel & Sky Lounge

The bathroom was quite slippery and unclean, and the towels felt worn and had an unpleasant odor. Room service was extremely slow and only responded after multiple follow-up calls. Overall, the level of hospitality needs significant improvement to meet basic guest expectations.

There are no safe bocçx in qll room while in agoda indexed there safe box for my room type Also the breakfast very bad food with one option and there insects walk on the table while i eat in the restaurant

I was very disappointed with the cleanliness and hospitality during my recent stay. My colleague and I requested for our room to be cleaned as the bed sheets and walls had visible stains, and there was hair on the bedding. Although the staff responded quickly, the stains and hair were still there after the cleaning, which made the request feel pointless. Additionally, during check-in, the receptionist did not clarify which room was assigned to each of us. Since my colleague and I had different check-out times, this lack of information forced us to shift rooms later on, causing unnecessary inconvenience. I hope management can take these issues seriously and improve both the cleanliness standards and the professionalism of the front desk service.

I have stayed in hotels from cheap to expensive, but honestly this is the dirtiest, dirtiest and most uncomfortable hotel I have ever stayed in, I think on websites if there are good ratings it is fake or at least they happened to get a special room that might be a little cleaner, but during my 3 night stay there, I really regret it and I will not go back there to stay, even if it is free, unless the cleanliness has been improved, cheap or expensive hotels and new or old hotels, if the cleanliness is well maintained, we as customers can also feel comfortable, but this hotel is really super dirty, from the toilet, bed and pillows are yellow and there are lots of mold, the bathroom was never cleaned from the beginning of my stay until the third day, I even had to tell the receptionist to ask the room attendant to clean it but it was still not cleaned, they only changed the towels and put bath ammunition in the bathroom, and the yellow towel I used all for footwear, because it was not suitable for use, and luckily I always have a personal towel, and why is there so much mold in the bathroom on the walls and bathtub, please hotel, fix it overall cleanliness of the room

The most irresponsible hotel that I have ever booked. I booked 2 rooms for my guests from abroad and they are complaining about the room's cleanliness. Bedsheet was not changed and smelly, then they were upset and they asked us to book us in another hotel. I asked for refund but they conveniently say that their hotel's cleanliness has met the standard. What a low standard they have. Please never consider to book this hotel again.

The bathroom was quite slippery and unclean, and the towels felt worn and had an unpleasant odor. Room service was extremely slow and only responded after multiple follow-up calls. Overall, the level of hospitality needs significant improvement to meet basic guest expectations.

There are no safe bocçx in qll room while in agoda indexed there safe box for my room type Also the breakfast very bad food with one option and there insects walk on the table while i eat in the restaurant

I was very disappointed with the cleanliness and hospitality during my recent stay. My colleague and I requested for our room to be cleaned as the bed sheets and walls had visible stains, and there was hair on the bedding. Although the staff responded quickly, the stains and hair were still there after the cleaning, which made the request feel pointless. Additionally, during check-in, the receptionist did not clarify which room was assigned to each of us. Since my colleague and I had different check-out times, this lack of information forced us to shift rooms later on, causing unnecessary inconvenience. I hope management can take these issues seriously and improve both the cleanliness standards and the professionalism of the front desk service.

I have stayed in hotels from cheap to expensive, but honestly this is the dirtiest, dirtiest and most uncomfortable hotel I have ever stayed in, I think on websites if there are good ratings it is fake or at least they happened to get a special room that might be a little cleaner, but during my 3 night stay there, I really regret it and I will not go back there to stay, even if it is free, unless the cleanliness has been improved, cheap or expensive hotels and new or old hotels, if the cleanliness is well maintained, we as customers can also feel comfortable, but this hotel is really super dirty, from the toilet, bed and pillows are yellow and there are lots of mold, the bathroom was never cleaned from the beginning of my stay until the third day, I even had to tell the receptionist to ask the room attendant to clean it but it was still not cleaned, they only changed the towels and put bath ammunition in the bathroom, and the yellow towel I used all for footwear, because it was not suitable for use, and luckily I always have a personal towel, and why is there so much mold in the bathroom on the walls and bathtub, please hotel, fix it overall cleanliness of the room

The most irresponsible hotel that I have ever booked. I booked 2 rooms for my guests from abroad and they are complaining about the room's cleanliness. Bedsheet was not changed and smelly, then they were upset and they asked us to book us in another hotel. I asked for refund but they conveniently say that their hotel's cleanliness has met the standard. What a low standard they have. Please never consider to book this hotel again.